Data and infrastructure
Systems integration is the work of getting the programs a company already owns to talk to each other, so that data written once holds true everywhere.
The delicate point is the joint: the place where two systems nobody designed together hand information over, and a joint with no owner stays invisible on every dashboard, because both systems work and what is missing lives in the space between them. Looking for the cause inside the individual programs means looking in the wrong place.
An example
A retailer pays for campaigns that send people to a product page, and the page states an availability the warehouse has already contradicted. Both departments did their own job well and the customer buys from a competitor: systems integration is measured in those hand-offs, before it is measured inside the programs.
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