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Glossary

Agentic AI

Artificial intelligence

Agentic AI is a tool that receives a goal and completes it on its own, breaking it into steps and using the software it can reach: calendar, mail, management system, e-commerce site.

It automates repetitive operations and handles tasks that require advanced decision making, meaning the ability to choose between alternatives, with reduced human supervision.

Source: Manuale del Cosmetologo, capitolo 3.6, Tecniche Nuove.

An example

Checking availability in the calendar, offering the client three time slots on WhatsApp, booking the appointment and sending the deposit link; or checking stock and reordering a product when it falls below the threshold.

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