Subject areaProcess and organisation
Also known asorganizational alignment
Organisational alignment is the consistency between a company's strategy and the way it is organised to deliver it: processes, tools, success metrics and company culture all push in the same direction.
When it is there, a decision taken at the top reaches the people who execute it intact; when it is missing, each department optimises its own piece and the overall result gets worse.
On this site it is the condition that decides whether new technologies are adopted: one article asks companies to "ensure full organisational alignment" around the customer. It follows that the first job is on silos between departments and on internal communication, before the technology itself. It is the ground Organizational Synchrony works on.
An example
A mechanical components manufacturer adopts an AI system to forecast orders, but sales is rewarded on volume and production on lower stock: the forecasts exist, the decisions stay disconnected. Aligning the two departments' goals comes before the tool.
Related entries
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Enrico Giubertoni. Licensed under CC BY-NC 4.0: you may quote, translate and adapt this entry with the author’s name and a link, stating any changes. For commercial use, write to info@enricogiubertoni.com
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