Artificial intelligence
A hallucination is an answer an artificial intelligence system produces in a confident tone and that turns out to be invented: a wrong figure, a citation that exists nowhere, a source credited to someone who never wrote it.
In Enrico Giubertoni's articles the danger sits in perceived credibility rather than in the error itself: as these systems enter daily workflows, people overrate the reliability of the direct answer and give up on checking the sources. Mitigating that risk belongs to whoever brings the tool into the company, alongside transparency and respect for privacy.
An example
A salesperson preparing a quote for an industrial client asks the assistant which European directive governs a component. Back comes a precise number, stated with confidence, that exists nowhere. The quote goes out, the client has an engineering department, and the lost credibility costs more than the saved hours.
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