Process and organisation
Training is the path by which a team's skills are built to the measure of the work that team actually does; the Italian articles call it «formazione», «percorso formativo» and «formazione digitale», while the English ones use training.
It starts from organized listening to what those people need in that context, and it ends in results that can be measured. A pre-packaged programme handed down from above fills the room and leaves behaviour where it was.
An example
A network of independent shops has to learn to use digital tools, and the owners differ widely in working hours, age and confidence. A platform that lets each of them take a module once the shop is closed cuts travel costs and brings in the people who would never have made it to a classroom.
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