Artificial intelligence
Shadow AI is the use of artificial intelligence tools inside a company that the company never chose, approved or mapped: an employee signs into the free tier of a service everyone knows, pastes in the text they are working on and asks for a rewrite.
The name suggests something furtive, and that is the first misreading to clear away: almost always there is a person with a repetitive job to finish by the evening. Enrico Giubertoni reverses its sign: the practice creates exposure and has to be governed, while the signal behind it is the best internal process research the company has ever had, and nobody paid for it.
An example
In a company of eighty people, three administrative staff stop compiling the weekly order summary by hand and have a free service generate it instead. Every time someone automates a piece of their own work they point precisely at where the company process loses time: punish the practice and you keep the exposure while throwing the map away.
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